- During regular banking hours: Contact a Customer Service Representative at any of our locations or call a Customer Support Specialist at 1 (270) 982-4TCB (4822).
- During non-banking hours: Call our debit card processor at 1 (800) 264-4274. You will be asked questions to verify your identity and your card will then be canceled. Card re-issuance will be handled by Platinum Bank.
- Card Management: If you are enrolled in The Cecilian Bank's Card Management in Online Banking, immediately turn your VISA® Card off to prevent fraudulent activity.